Shipping policy
Shipping Policy
Vseebox Shipping Policy
Warehouse Location:
Commerce Way, Chino Hills, CA 91709, USA
1. Processing Time
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In-Stock Orders: Processed within 1-2 business days (Mon-Fri, excluding US federal holidays).
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Pre-Order/Backordered Items: Clearly labeled on product pages with estimated restock/ship dates.
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Order Modifications/Cancellations: Contact support@vseebox.co within 1 hour of placement.
2. Shipping Methods & Costs
2.1 Domestic (USA)
| Carrier | Service Level | Delivery Time | Free Threshold | Base Fee |
|---|---|---|---|---|
| UPS Ground | Standard | 3-5 business days | $30+ orders | $0 |
The above are the average daily delivery times. Specific times will vary depending on your location.
2.2 Canada
| Carrier | Service Level | Delivery Time | Duties Included | Base Fee |
|---|---|---|---|---|
| UPS Standard | Cross-Border | 5-8 business days | ✓ | $0 |
⚠️ Alaska/Hawaii: Add $12 surcharge for Ground, 7-10 business days delivery.
3. Tracking & Delivery Management
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Tracking Emails: Sent automatically when your order ships from Chino Hills warehouse.
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Delivery Issues:
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Failed Attempts: Contact carrier directly using provided tracking number.
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Stolen/Lost: Email support@vseebox.co within 3 days of marked delivery.
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Address Changes: Notify support@vseebox.co within 1 hour of ordering. After shipment, address changes incur $15 rerouting fee.
4. Damaged/Missing Items
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Inspect Immediately: Refuse delivery if package shows visible damage.
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Report Within 48 Hours: Email support@vseebox.co with:
› Order number
› Photos of damaged packaging/product
› Carrier tracking number -
Resolution: We will ship replacements within 24 hours of claim verification.
5. Holiday Shipping Schedule
| Period | Cutoff for Ground | Cutoff for Overnight |
|---|---|---|
| Christmas (Dec) | Dec 15 | Dec 21 |
| Black Friday/Cyber Monday | Extended 24/7 processing | |
| Labor Day/Memorial Day | No shipments |
6. Taxes & Customs
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USA: All duties/taxes included in shipping fee (No surprise charges).
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Canada: All duties/taxes included in shipping fee (No surprise charges).
- According to agreements such as Section 321 of the U.S. Tariff Act, our products are taxed upon customs clearance, and customers do not need to bear any taxes or fees.
7. Contact & Disputes
For shipping-related inquiries:
Email: support@vseebox.co
Response Time: 24 hours (Mon-Sat)
Note: Include order number in subject line (e.g., "SHIPPING ISSUE #VBX-12345")
